Jim Kirkpatrick Warns: Skip These Questions; Risk Program Failure
Once you have started to build a bridge with the business, you are in a position to open two-way communication and avoid one-way training requests. Instead of being a training provider, you graduate to being a member of the team that plans for and maximizes business results.
The key to building bridges is to discuss what is important to the business and avoid training jargon. Find out their priorities and what they need to accomplish. Discuss any missing tools or skills to meet performance and business goals, and then you will know what training, if any, is required.
To create an understanding of their needs, and then engaging in ongoing, meaningful dialogue, here are some questions you can ask:
- What problem is this training supposed to solve?
- What outcome would mean success?
- What should people actually do on the job after training?
- What tools, resources and support would people need to be successful?
If you want to learn more about building business partnership, consider participating in our newest certification program: Kirkpatrick® Strategic Evaluation Planning Certification Program.
This is the final article of a three-part series on building business partnership. Read part one here. To read part two, click here.
Kirkpatrick® Strategic Evaluation Planning Certification Program
Bringing Business Partnership to Life
Are You a Training Fossil? – Part 1 of 3