Harnessing Technology: Automating Learning and Training for Smarter Work

February 26, 2024

Imagine a world where learning outcomes, training processes, and even the Kirkpatrick Model can seamlessly unfold through automation. It may sound like a distant dream, but thanks to technological advancements, it’s becoming more and more possible. This week, we’re excited to share one of our main goals for the year – to work smarter, not harder, by embracing automation. With that in mind, let’s explore some different ways we can infuse automation into our training and evaluation initiatives, making technology work for us rather than against us. 

Streamlining Level 3 Evaluations

When it comes to the Kirkpatrick Model, automation can be a game-changer for streamlining Levels 1 and 2 evaluations, which are popular and easy to automate using survey tools and learning management systems. However, for Level 3 evaluations, it’s a different story. Level 3 evaluation often gets a bad rap for being time-consuming and tricky to implement. This stage involves observations, coaching conversations, touch bases, and longer-term tracking – elements that demand personal interaction and can’t be fully automated. 

However, we can harness the power of automation tools to enhance the efficiency of coaching at Level 3. For example, we can automate the process of scheduling and conducting follow-up discussions with managers to guarantee they’re effectively reinforcing the training. With coaching tools, handy reminders, and tailored drip campaigns for Level 3 coaching, technology becomes our ally in steering behavior change and measuring its application. It’s essential to develop support tools and resources alongside training materials to make it easier for managers to provide the necessary guidance.

The Power of Automation in Capturing the Truth

Thanks to technological strides, the use of automation in data collection ensures we get more accurate and factual information. Unlike relying on surveys or interviews, automation captures what truly happens. When done correctly, automation can also play a role in minimizing biases that might sneak into surveys or focus groups. The beauty of capturing data through automation lies in its contribution to better decision-making by providing more truthful insights. 

Technology can also be key in tracking and measuring employee performance, offering real-time feedback, and fostering continuous learning. Automation can then be used to reward individuals for commendable behavior, whether it’s through automated messages or incentives. This harmonious integration of technology and training evaluation not only enhances organizational processes but also enables companies to showcase the tangible impact of their training programs on business outcomes.

Performance Consulting and Automation

Performance consultants are dedicated to elevating overall performance, going beyond the conventional delivery of training. Their approach involves analyzing gaps between desired and current performance, pinpointing root causes, and crafting effective solutions. This shift in mindset calls for a readiness to challenge assumptions and explore alternative solutions. Incorporating automation into performance consulting significantly amplifies the effectiveness and efficiency of these processes.

Automation can bolster performance consulting processes by streamlining tasks such as sending reminders, providing guiding questions, and collecting feedback. By automating these routine tasks, consultants can channel their efforts into delivering personalized support and guidance to managers, ultimately leading to better performance outcomes. For example, leveraging automation to monitor calls for quality and training purposes helps identify areas for improvement and captures examples of effective performance.

The Power of Real-Life Scenarios and Automation

Designing realistic scenarios is immensely important for captivating learners and providing context that resonates. Designers gravitate toward real-life scenarios in training because they feel more genuine and relatable. When these scenarios are rooted in actual conversations and recordings, they not only feel real but also offer tangible proof of their effectiveness. This approach proves particularly valuable in industries with distinct job functions and responsibilities, such as pharmaceutical sales. 

When we deliver real-life scenarios through online training or digital formats, we’re doing more than just providing valuable experiences – we’re eliminating the need for learners to be physically separated from their work. In making this transition smooth and efficient, automation takes center stage, playing a critical role in ensuring seamless implementation.

As learning and development professionals, embracing automation is our key to enhancing the value and impact we bring to organizations. Through technology, we have the power to streamline performance consulting processes, improve Level 3 evaluations, optimize data collection and use, and create more engaging training experiences. It’s important to understand that automation isn’t here to replace our roles; it’s here to empower us and elevate the quality of our work. Remember, technology is a tool, and when used with purpose, it can lead us to achieve remarkable results.

Ready to learn more? Check out the latest episode of The Kirkpatrick Podcast, where hosts Vanessa Alzate and Jim Kirkpatrick talk more about how automation and technology can take our game to the next level. It’s a must-listen for anyone looking to make a genuine impact on their organization through top-notch training and development practices! 

Listen or watch the latest episode here:

Remember, the real magic happens when we fine-tune how we apply training and get results. When we build a culture of trust, engagement, and continuous improvement, we give our training programs a better shot at success.

Looking for a crash course in the Kirkpatrick Model? Check out the Kirkpatrick Evaluation Toolkit, your ultimate champion for efficient and effective evaluation. Learn more here!

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