Could You Be Replaced By An App? – Part 5
Kirkpatrick Quick Tip Vol. 2 #24
Missed Parts 1-4? Read them here
Think about the last training class you attended.
- Did the instructor create a clear vision of “what success will look like” if you learned and applied the content (Level 4 Results)?
- Was it clear exactly what you were supposed to do as a result of attending the training (Level 3 Behavior)?
- Did you know what support you would have when you got back to your job and attempted to apply your learning (Required Drivers)?
- Were you told how your performance would be monitored and evaluated (Level 3 evaluation)?
In the same way that a civil engineer designs the signage and lighting surrounding a bridge, training professionals should show training participants exactly what is expected of them during and after training, and what support systems will be in place.
When Level 3 critical behaviors and required drivers are defined during the training design process, it’s easy to build an explanation of them into the training and pre-training communication for participants. This focus creates a number of benefits for training participants:
- Increased engagement during the session
- Lower anxiety surrounding new processes or information
- Higher degree of self-responsibility
- Increased confidence and commitment to apply the new information
Most importantly, the table is set for training participants to succeed when they return to their jobs. They know they are expected to apply their knowledge and meet performance expectations. They know where to get assistance when needed, and how and when they will be measured.
Training participants also know what will happen if for whatever reason, they or their co-workers do not sustain their critical behaviors on the job. they are aware that this will result in a conversation with a seasoned peer or supervisor to help them get back on track. The focus is on both individual and collective success.
Creating and communicating a strong Level 3 plan positions an initiative and the participants for success. In the next quick tip we will discuss how to maintain on-the-job performance.