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Jim Kirkpatrick recently facilitated the Kirkpatrick Four Levels® Evaluation Certification Program Pop by– Bronze Level in Kuala Lumpur, Malaysia. A highly engaged participant said, “I am not sure if this is Level 3 (Behavior) or not, but here goes. I like to sometimes ‘just pop by’ the workplace and see how my recent training graduates are doing.”

Jim let the class respond with their thoughts. The question was raised as to whether or not he was measuring behavior. He said that he was not. “I was just popping by,” he reiterated.

When the discussion ended, the general consensus of the class was that he was, indeed, implementing Kirkpatrick Level 3. Jim wholeheartedly agreed; checking on-the-job implementation is a clear example of a required driverClick here to learn more about required drivers, one of the biggest keys to success for any initiative.

Stopping by to see how training graduates are doing can actually serve as three of the four required driver elements:

      • Reinforcing the use of new behaviors they learned in training
      • Monitoring the degree to which training graduates are implementing what they learned in training
      • Encouraging them to try the new behaviors, or to continue using them regularly

This simple and inexpensive, yet powerful action was affectionately referred to as “JPB” during the remainder of the program.

We encourage you to try this tactic after your training programs to improve on-the-job application levels and gather qualitative data for your chain of evidence. To learn more tactics for ensuring that your training programs ultimately enhance bottom-line results, attend the Kirkpatrick bronze certification program.

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Wednesday, November 6, 2013 3:24 PM
I can see why this might be. If you are asking questions regarding recent training you can evaluate if it stuck. Sometimes, I wonder if my training actually makes a difference. Issues might be getting the training cadre to the former student. Easier if you are co-located in the same building or region. More challenging if they are located all over the country.
Friday, November 8, 2013 1:55 PM
I am currently taking an Evaluation Research class where we are using Kirkpatrick Four Levels of evaluation and this article provides a different viewpoint. When someone thinks of evaluation it’s more formal but I like the idea of “unexpected evaluation and dropping by to reinforce, monitor, and encourage learner or students. I can’t wait to take this example back to class next week and get feedback from my classmates and instructor. Thanks for providing a different perspective.
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