Monday, June 1, 2020

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This quick tip series provides fast and inexpensive ways to reach Levels 3 and 4. It’s based on the popular webinar entitled Getting to Kirkpatrick Levels 3 and 4.

Jim was
working with a client a few years back that had won a number of industry awards for their training programs. One of their showcase programs was their new hire onboarding program. They were especially pleased with their Level 1 survey results. “We consistently average 4.8 on a 5 point scale! To be honest, we don’t think we need to consider any changes to that program,” they said.

Jim suggested that they add one question to their evaluation form: “I know what is expected of me as a result of attending this training.”

They added the question, and to their dismay, most participants responded that they disagreed or strongly disagreed. After participating in a week of comprehensive training, few graduates had any idea what they were supposed to do with what they had learned when they started work the following Monday.

How clear do you make on-the-job performance expectations during your training programs? Here are some practical things you can do during training to prepare participants for on-the-job implementation.

  1. Introduce all job aids during training and have participants practice using them during activities.
  1. Do occasional pulse checks during training and ask, “How do you think you might use this information on the job?”
  1. Describe all post-program follow-up that participants will receive after training so they are watching for it.
  1. Near the end of the program, conduct a discussion of participant confidence and commitment to apply what they learned on the job. Allow plenty of time for objections to surface; allow participants to respond to each other’s concerns.

Keep in mind that the purpose of training is to prepare the participants to perform effectively on the job. Staying focused on this goal will maximize training effectiveness with the minimum possible resources employed.

Next week, we will discuss the role of training professionals in on-the-job performance.


Additional Resources

Other quick tips in this series

Kirkpatrick Four Levels® Evaluation Certification Program

Kirkpatrick Four Levels® Evaluation Certificate Program

The Brunei Window Washer: Bringing Business Partnership to Life (book)

Getting to Kirkpatrick Levels 3 and 4 (webinar)

Getting to Kirkpatrick Levels 3 and 4 (keynote)

Igniting the Inner Fire: Kirkpatrick® Levels 3 and 4 (workshop)

Training on Trial (book)

Training on Trial (workshop)

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