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Kirkpatrick Quick Tip Vol. 2 #32

Most training professionals are very interested in receiving feedback on their programs.

It's interesting how many of them defeat their own purpose, however, by not providing adequate time for participants to complete their evaluations.

Here are some practical tips to ensure you receive the best possible quality feedback:

  • Schedule dedicated time for participants to complete their evaluation forms prior to the very end of the session. For example, make it the second-to-last activity instead of the last thing they do before departing.
  • If appropriate, provide evaluation forms near the beginning of the program, and invite participants to jot comments throughout the session.

Hopefully you have followed this quick tips series and already streamlined the number of questions you ask, and focused them on the information you need most. A well-designed evaluation form that is provided with adequate time to complete it provides a good opportunity for you to receive the feedback you need.

Have a comment related to this quick tip, or your own tip to share with the Kirkpatrick Community? Please list it below!

Additional resources:

Kirkpatrick Four Levels® Evaluation Certificate Program

Kirkpatrick Four Levels® Evaluation Certification Program
Quick Tip #26: Do You Get the Truth in Your Evaluations?

Quick Tip #27: Is Your Evaluation "All About You"?

Quick Tip #28: Is More Training Evaluation Data Better?

Quick Tip #29: Are You Asking the Right Survey Questions?

Quick Tip #30: Are Your Survey Questions Impossible to Answer?

Quick Tip #31: Is Your Training Survey Too Late?

Please share your thoughts on this Quick Tip.

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Wednesday, October 24, 2012 4:23 PM
We have found that a number of our clients, in their attempts to "modernize and eliminate paper", now ask their trainees to log into a particular website or to their LMS to evaluate a class after the class has ended or the next day. They have, in turn, found that their response rates on Level 1 evaluations have gone from over 90% to as low as 10%. Folks are simply too busy to revisit this subject on their own. Level 3 surveys, on the other hand - because they are emailed directly to the survey taker and (many times) their supervisor, continue to enjoy good response rates. So don't "throw the baby out with the bath water" just to "be modern and eliminate paper". Paper has a solid role to play, particularly as a way for students to capture their impressions as the class progresses.
Monday, October 29, 2012 8:06 AM
Hi Ron,

I agree L1 is important to build the chain of evidence, however there are many other ways to collect it other than paper based. I use a ‘Temperature check’ to check all is well. I ask delegates to put their arms out straight in front of them at shoulder height, then raise them if it is all going well for them and lower them of they would like to change something. I then ask what is going well for those with their hands up high and what I can change if their hands are low. If there are some still in the middle I ask what can I do differently that would help you raise your hands.
This could easily be noted down to form the chain of evidence and also demonstrates how quickly you reacted to L1 feedback, a positive for you as well.
eLearning Learning

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